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Essentials of Total Quality Management Richard L. Williams

Essentials of Total Quality Management

Richard L. Williams

Published May 13th 2014
ISBN : 9780585026053
Unknown Binding
117 pages
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 About the Book 

So you want to get up to speed on total quality in a few hours but dont know where to begin. Why not start with Essentials of Total Quality Management? This concise WorkSmart guide reduces the elusive TQM process to its core. In 100 pages, youMoreSo you want to get up to speed on total quality in a few hours but dont know where to begin. Why not start with Essentials of Total Quality Management? This concise WorkSmart guide reduces the elusive TQM process to its core. In 100 pages, you will discover: how the total quality movement got started, including Demings 14 points, Jurans philosophy, and the three elements of TQM- how to get companies focused on knowing and exceeding customer expectations- how to use 8 accepted quality tools and techniques to implement TQM- and how all employees from the mail room to the board room can improve quality in their organization. In addition, youll also find a glossary tohelp you understand key terms and TQM buzzwords.